Vision Care and Therapy Center: Janna Iyer, OD FCOVD

We brought my son here after a recommendation from our OT as we were trying to determine why my son was struggling some in school. We did the full developmental exam and it was fascinating to see how the different exercises were able to show where my son was not seeing, tracking or focusing. We followed with therapy for the summer. We did the required home exercises every day as prescribed and the results were amazing. His improvements were huge and his reading and school performance followed suit. We were very impressed with the quality and success of therapy at this office.

As a mother to a child with Autism I have a lot of experience dealing with doctors and therapists. The experience here was less than ideal. Before all appointments for my son I call ahead and ask for insurance codes they will be using so I can check with my insurance about coverage prior to the appointment. The receptionist was difficult to deal with from the start with the simple question of "what are the codes you will bill for this exam". I continued on to the appointment. The office is nice, new and up-to-date. The Doctor did an excellent job and was very knowledgeable. That is the only good thing I have to say about this practice. The office staff went down hill from there. They would not allow me to attend my son's appointment with him. He has autism and is in speech, occupational, aqua, and physical therapy and I've never had a therapist tell me I could not attend with him for the first session but this vision therapist did. To make a long story short: I dealt with the office staff on a regular basis for two months about their billing process. They originally refused to send my bill to my vision insurance. They hounded me for payment even though they knew I was in the process of working through discrepancies with my insurance companies. My vision insurance paid the contracted amount and although they accepted their check and cashed it, they did not accept their contracted amount and tried to tell me I had to pay for the overage of the contracted amount. I hate that I had such a bad experience because the location is convenient, the office is nice, the Doctor is good. I would suggest Dr Iyer train her staff a little better so others don't have the same experience that I did.